certifications and labels

ISO 9001 certification

www.bvqi.fr

merlane Consultants, the company at the origin of the merlane company, was the first management consulting firm in the Midi-Pyrénées region to be certified ISO 9001 Version 1994 in 1996.

ISO 9001 certification Version 2000 was extended to all company activities in 2000, making merlane the first management consulting firm in France to be certified in the new version of the standard.

In January 2004, the certification was extended to the Paris and Lyons offices.
Certification was extended to merlane International in 2000.

OPQCM Certification

The OPQCM delivers quality labels to consulting firms based solely on professional criteria, the suitability of their human, technical and financial resources, and customer satisfaction.
Three conditions must be combined to acquire this label: to have practiced management consulting for at least two years, to practice consulting as your main profession on the open market, and to prove you are financially sound and generate representative annual revenues.

The OPQCM has established a classification by area of expertise that recognizes 15 main types of consulting.
Since 1993, the OPQCM has delivered to merlane its Professional Qualification Certificate in the field of "Human Resources".

SYNTEC Conseil en Management Competency Label

	In June 2003, merlane received the SYNTEC Conseil en Management Competency Label. This label rewards an organization whose purpose is to maintain a competency dynamic in management consulting firms. To do this, the federation offers its members guidelines for creating, applying and internally managing their own system.

The companies agree to follow this general framework and give proof of its workings to an independent third-party, the AFAQ. SYNTEC Conseil en Management hands the firm an accreditation that is valid for three years. The skills valuation system is based on transparency. This benefits everyone involved, both clients and consultants.

The 7 guidelines of the SYNTEC Conseil en Management Competency Label:

1. the quality of the recruitment system

2. the training program, which is the process for developing skills and
    personal development

3. characterization of the consultant's professional experience

4. the consultant's ethical qualities and compliance with the ethical rules
    of SYNTEC Conseil en Management and the ethical rules specific to
    the firm's activity

5. evaluation of the consultants' performance and of the added value they
    deliver to their clients

6. meaning and presentation of the terms specific to the firm

7. management of the skills valuation system